We want your shopping experience at A. Petersen to meet your expectations—you are always welcome to contact us with any questions you might have. We hope you will find answers to the most practical questions below. See shipping for further information on our shipping policy.
If you are interested in one of our products and want to know more, please contact us and we will provide more photos or a more detailed description depending on your needs.
All prices at A. Petersen are including taxes. Used products are covered by the Danish law on “taxes on used items”.
At A. Petersen you can pay with Visa, MasterCard, PayPal or by bank transfer. Paying with Visa or MasterCard via the website, the transaction is handled by Paymill. No extra fees will be added to the purchase.
Shortly after your purchase on apetersen.dk, you will receive an order confirmation via email. Should the item no longer be available, you will receive an email with this information and no amount will be withdrawn from your account.
When your payment has been received, the item(s) will be dispatched from A. Petersen within two working days. When your item is dispatched you will receive a Track & Trace number. International shipping is handled by FedEx. See Shipping for further information on our Shipping Policy.
All your personal information is handled under strict confidence. A. Petersen will never give any of your personal information to 3rd parties. All information is encrypted for safety. Contact us at firstname.lastname@example.org for further questions.
All items purchased at A. Petersen may be returned within 14 days of the purchase. All expenses related to returning the item is held by the buyer. The item must be in the same condition as time of purchase in order to receive reimbursement. The full amount will be transferred to your account if this criterion is met.
To return an order please contact us at email@example.com and await our return confirmation. Items returned should be send to:
DK-2300 København S
If you have any questions contact us at firstname.lastname@example.org or call + 45 22 33 80 38
A. Petersen is not to be held liable for out of stock items, typing errors and force majeure.