Refund policy

Exchanges and returns

During the 30 days following the delivery of your order, you may request a refund of regular-priced items. For items purchased with a promotional voucher or at a discount, you have 14 days to request a refund. All items that are custom, bespoke, or made upon request are a final sale.

To request a return contact contact@apetersen.dk 

A. PETERSEN reserves the right to refuse any returns that have been shipped without a request. Products must be returned in unused condition and in a re-sellable condition. 

The cost of return shipping in the case of a refund or exchange is to be covered by the purchaser. We are unable to provide prepaid shipping labels for returns at this time.

Refunds for returns will be made within two weeks from the date of receipt of the product to the original purchaser’s credit card. Note that the original shipping cost, duties, and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. 

For questions about the return process, contact contact@apetersen.dk

Damaged goods/claims

Please note that many of our products are hand-made and therefore each possess unique characteristics. Small imperfections are often inherent to the natural materials we work with and are what makes each piece unique. However, if your item arrives damaged in any way we urge you to reach out to us immediately.

If your item(s) appear to be damaged or have been broken during transportation, please submit a claim request by contacting contact@apetersen.dk

Damaged goods must be reported immediately upon receipt of goods.

Faulty items will be replaced by the same type of product, subject to availability.